FAQs – Sana | Your Home For Self Care

In Studio FAQS

BOOKING

We do not charge your card until after your appointment. We use your card at booking to hold the appointment. Should you no-show or cancel after our 24hr cancellation policy, we will use the card on file as payment.

We send a confirmation email to the email on file. If you do not receive an appointment confirmation email 3hrs after booking your appointment, please call us to verify the email on file. We will also send a courtesy reminder by text 2 days prior. Note that unless you cancel your appointment, your reservation is still held for you and the cancellation policy is still applicable.

We welcome guests as young as 12 years of age. Adult supervision is required for any guest under 16.

To create the most available space for our guests and members, we maximize our schedules each week, meaning the time you booked may at times be changed. We will always call to confirm changes. We thank you for understanding and allowing us to share the glow.

Facials

Please arrive 10min before your appointment to complete your Skin Chat Form and be present for your self care moment. Metered street parking is available at our Wynwood Studio. Complimentary parking is available at our Fort Lauderdale studio, just let our Head Of Vibe know your license plate number so we can cover your parking fee.

Each of our facials vary depending on the length. However, you can expect a cleanse, skin chat, mask and hydration from all of our facials.

All of our facials are mommy approved. Just let your skin healer know you are pregnant so we can make sure to customize the treatment to your needs. All of the products used in our facials are nontoxic which makes it a perfect fit during pregnancy and beyond. Always make sure to consult with your doctor.

All of our facials are goal-driven meaning no matter which one you choose you will see the results you want over time. The Signature 50min is our recommended monthly maintenance facial to address your skin needs and goals. This facial includes a deep cleanse, light extractions, high frequency, facial massage, mask and hydration. Our Superglow 80min is our luxe facial recommended for a glow boosting treatment. It includes all the benefits of our Signature 50 plus a brightening professional grade peel, gua sha massage, oxygen boost and microcurrent. Our SuperDetox 80min combines all the benefits of our Signature 50 plus a purifying professional grade peel, double down extractions, blue light LED + oxygen boost.

Just like we go to the gym to take care of our bodies each month, consistent facials allow our Skin Healers to get deeper with your skin each month, properly cleanse, extract and treat your skin needs to reach your skin goals. Along the way, you will also learn more about your skin, how to take care of it at home and build a routine that works for you long term.

At Sana, we are ever-evolving to provide the best experience and goal-driven results. Facial steaming has always been part of traditional facials, but with new knowledge and new approaches to modern facials, we have come to realize that evolving to a no-steam facial approach is a no brainer. Facial steaming has been used traditionally to soften pores for extractions. However, using a steam compress and facial massage is just as effective without the possibility of over drying or irritating the skin with steam. New research has shown that steam and excess heat can be irritating to sensitive skin, dehydrated skin and hyperpigmentation. Our philosophy has always been to protect your skin barrier and we’ll keep evolving with the years to make sure our practices give you your best skin ever.

Our no-time add ons include professional grade products that are incorporated into your booked facial time and have a higher cost associated with them. Our time add ons necessitate an additional 10min to gain the full benefits from the add on.

We pride ourselves on our retail curation. Carrying emerging and established clean skincare brands and wellness products that are beauty and health enhancing. Good for your skin, your health and the planet.

Unlike at spas, at our studio you won't have to undress for your facial so you can come exactly as you are. Our aim is to focus on what our guests' top concern is: the face.

Our Skin Healers are everything. At Sana, our suggested gratuity is 20% of your total service cost. Your gratuity is the best way to say thank you for a great service.

Our facials are meant for the modern muse on the go that wants to get the most effective treatment with a redefined experience. You won’t spend 3 hours on a bed listening to spa music at Sana, instead our facials are designed to fit into your busy schedule. They are goal driven and educational. Our rooms are designed with an open format for a more modern and casual feel and our music is lively yet chill. It’s a new kind of facial experience, join us ?

Add Ons

LED uses multi-wave technology, containing near-infrared light that targets different layers of the skin and aids in healing inflammation and stimulating the body’s natural process to build new proteins and regenerate. Your Skin will feel calmed and rejuvenated from an increased oxygen and blood flow to the skin. Blue light helps diminish acne bacteria, help clear existing breakouts and soothe skin, while Red light promotes collagen production, calms inflammation and increases circulation.

Microcurrent stimulates and energizes facial muscles to achieve a visibly lifted, toned and gorgeously contoured look with zero down time.

Gua Sha is an ancient Chinese practice that’s thought to promote the flow to the skin. With a Rose Quartz Gua Sha tool, this massage lifts, sculpts and smoothes skin resulting in a firmer, brighter complexion while helping to flush out toxins through lymphatic drainage.

If you would like to add an extraction focus to your facial this add on is for you. Additional time for a mix of manual extractions and the ultrasonic skin spatula, which uses negative ionization to decongest pores. Includes our specialized pore purifying booster serum to help remove blackheads for an ultra purifying skin cleanse.

All of our facials include an AHA peel to lightly exfoliate the skin. You can choose to upgrade your peel to our Professional Grade AHA Peel, for a boosted strength exfoliation that is still gentle enough to leave you with a glow without redness or downtime.

An Advanced Professional Peel with minimal downtime. Harness the power of Retinol to reduce fine lines, improve uneven tone and texture, and target hyperpigmentation to improve skin’s radiance. Not intended for anyone currently pregnant or lactating. Cannot be applied to guests using Accutane currently or within the past 6 months. Cannot be applied to guests who have used prescription strength retinoids, benzoyl peroxide, or any other prescription strength exfoliator 48 hours prior to the treatment.Cannot be applied to anyone with an aspirin allergy. Cannot be applied to guests presenting with any form of dermatitis including: rashes, open wounds, eczema, psoriasis, cold sores, or active cystic acne. Cannot be applied to anyone with visibly sunburned skin.Cannot be applied to anyone who has had facial waxing within the previous 7 days. If eyebrow waxing has been performed, apply a thick barrier cream over the waxed area and avoid during treatment. If other facial waxing has been performed, do not perform this treatment. Male clients should not shave 4 hours prior to treatment. We do not recommend booking Blue Light LED, Double Down Extractions or our other Professional Peel Add On the same day.

The Professional Retinol Peel System can be performed monthly for up to 6 months. For best results, a series of 3 to 6 treatments every 4 weeks is recommended for a noticeably firmer, smoother, more radiant complexion.

The complete system produces immediate results with downtime of 5 – 7 days of light to moderate flaking. Three to seven days following each treatment, slight peeling/flaking may occur. Purging may also occur (appearing as small blemishes) due to skin regeneration and migration of cells and impurities to the surface.

Avoid direct sun exposure and apply adequate protection of SPF 30 or higher during the day and reapply as directed. For the next 3-7 days, only wash with gentle cleanser and apply hydrating and barrier protecting products. The more hydration the better. An ideal routine would be the Pai Century Flower Face Mist, Pai Back To Life Hydration Serum, Naturopathica Calendula Essential Hydrating Cream or Augustinus Bader Rich Cream. Avoid actives and go for gentler alternatives. Wait 3-7 days before resuming treatment serums / masks /peel products, prescription topicals, exfoliators, or using a cleansing brush. Aoid facial waxing for 7 days following treatment.Wait 2-4 weeks before receiving another treatment in this series or any other professional treatment in the same area such as microdermabrasion, chemical peels, or laser treatments.

Cancellation + No Show

Sana is a high demand skin studio, where we value our skin healer’s time. We request at least 24 hours’ notice if you can’t make your appointment. Cancellations within the 24 hours will be charged 50% of the appointment’s fee including gratuity to the credit card on file. No showing without cancelling will incur the full reservation fee including gratuity. We do not provide refunds for cancelled/no show appointments. By booking an appointment with Sana, you acknowledge your acceptance of our cancellation policy.

Loyalty Program

You are eligible to join our Loyalty Program once you have spent $200 at Sana on facials or product purchases. Just ask our Head Of Vibe or call our studio to join. Everytime you shop at Sana you will earn points for that extra glow. You can see your points balance in your account and at the bottom of your invoices. Redeem ‘Glow Points’ for complimentary add ons, facials and more.

Let our Head Of Vibe know you would like to redeem your points at checkout.

Referral Program

Yes! Share the Sana Glow with friends and they'll get $20 off their first facial + you'll get $20 off your next facial/add on. All you have to do is sign into your Sana account, click on our referral program and share your dedicated link with friends. Once your friend books and completes their facial with your code, credits will be added to your account. Win, win!

Return Policy In Studio

We only accept returns for unopened products within 30 days of purchase. If you’re unsure about a product, let us know and we’ll be happy to make you a sample to take home. We cannot accept products once they are opened or used. Returns are for store credit only.

Gift Cards

Gift cards are valid for in store purchases and services only. You must present the gift card code at checkout in order to redeem it. Gift cards are non-refundable and they do not expire. They are equivalent to cash and can be used for any in store purchase. Gift Cards are not valid for product purchases on our online shop, only in studio.

Join The Sana Team

Interested in joining our Sana family? Apply by emailing your resume to info@sanaskinstudio.com

Online Shop FAQS

Shipping Policy

Sana currently offers free USPS ground shipping for all US orders above $75 (not including discounts and before taxes).

All orders under $75 have a flat rate fee of $10 (except Alaska and Hawaii)

Once you've placed an online order, you'll receive a confirmation email where you can monitor its status. Orders are generally fulfilled within one to three business days after purchase. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)

We currently only ship within the US. To request a quote to ship internationally please email info@sanaskinstudio.com with the items you would like to order and a ship to address.

Packages are shipped within 3 business days of order receipt using both USPS and UPS. Your package will arrive within 2-9 business days after it leaves our warehouse.

We currently aren’t shipping to PO Boxes.

Return Policy

We accept returns within 7 days from the delivery date. Unused and unopened items (in their original packaging) can be returned for a full refund - including taxes, minus the return shipping. Shipping is not refundable. You may choose to receive a refund to your original form of payment or store credit. You may not receive a refund if you return an item that is damaged, without authorization, and/or not in its original packaging.

At this time, we do not pay for return shipping. Sana will only pay for a return's shipping costs if a product arrived damaged or if the wrong product was sent by mistake.

We accept returns for all items except for items on sale, special bundles / routine packages, food items, books, and face tools.

General Inquiries

Meet with one of our Skin Healers to go over your skin concerns and receive recommendations for the best treatment options to reach your skin goals. Your recommendations may include which facial, add ons and products best suit you. Our Skincare Ritual Consultations are $60 to book which you'll receive in product credit that day. Virtual consults are available.

We try to include samples with every order - availability permitting. Should you have specific sample requests, please include a note with your order, or send us an email at orders@sanaskinstudio.com with your order number and the name of the sample you are requesting. We will do our best to accommodate your requests.

We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.